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Comments are the conversation about a record. Instead of asking a colleague about a candidate in a chat tool, where the question is separated from everything it refers to, you leave the question on the record itself and the whole thread stays with it. Comments are available on Candidates, Contacts, Companies, and Notes.

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Leave a comment

Open the record and find the Comments section. Type your comment and click Comment. Everyone with access to the record sees the thread.
A comment thread on a call note, with an @mention

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Pull someone in with @

Type @ and start typing. The picker matches people and records together, each result labelled with what it is:
  • A colleague, to bring them into the thread
  • A candidate, contact, company, or job, to point at the record you mean
Mentioning a colleague notifies them in the app, by email, or both, following what they have chosen under Settings → Notifications. See notifications. Mention the person who can actually answer rather than writing an open question: the mention is what turns a comment into something that reaches someone. Mentioning a record does the opposite job, giving whoever reads the thread a way straight to the candidate or job you are talking about, without pasting a link.

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Comments and the AI

Comments are indexed for Ask AI, the same as your other content, so a question like “what did the team say about this candidate” reaches the discussion and not only the notes. That is worth knowing in both directions. A decision explained in a comment stays findable months later. So does a throwaway line, so write comments you would not mind being surfaced back to you.
A note is what happened, a comment is what you think about it. Notes carry the content of a call or a meeting; comments are the team discussing that content. Both are searchable, so the split is about keeping a record readable, not about hiding anything: keep the debrief in the note and the “can you have a look at this one” in a comment.