Comments are the conversation about a record. Instead of asking a colleague about a
candidate in a chat tool, where the question is separated from everything it refers to,
you leave the question on the record itself and the whole thread stays with it.
Comments are available on Candidates, Contacts, Companies, and
Notes.
Comments are off until an admin enables them. Go to Settings → Features → Workspace
and switch on Enable Comments, the last toggle in that list. Until it is on there is
no comment section on any record, which is what people run into after reading about the
feature and finding nowhere to type.
Open the record and find the Comments section. Type your comment and click
Comment. Everyone with access to the record sees the thread.
On a note, the comment box sits at the bottom of the note dialog, below the note
content itself. That separation matters for mentions: typing @ inside the body of the
note writes plain text, and only the comment box at the foot of the dialog reaches a
colleague.
Pull someone in with @
Type @ and start typing. The picker matches people and records together, each
result labelled with what it is:
- A colleague, to bring them into the thread
- A candidate, contact, company, or job, to point at the record you mean
Mentioning a colleague notifies them in the app, by email, or both, following what
they have chosen under Settings → Notifications. See
notifications.
The mention leaves no marker of its own once the comment is posted, so there is no list
of who you pulled in. Mention someone twice and they are notified twice, which is worth
remembering before re-tagging a colleague to chase an answer.
Mention the person who can actually answer rather than writing an open question: the
mention is what turns a comment into something that reaches someone. Mentioning a record
does the opposite job, giving whoever reads the thread a way straight to the candidate or
job you are talking about, without pasting a link.
Comments are indexed for Ask AI, the same as your
other content, so a question like “what did the team say about this candidate” reaches
the discussion and not only the notes.
That is worth knowing in both directions. A decision explained in a comment stays
findable months later. So does a throwaway line, so write comments you would not mind
being surfaced back to you.
A note is what happened, a comment is what you think about it. Notes carry the
content of a call or a meeting; comments are the team discussing that content. Both are
searchable, so the split is about keeping a record readable, not about hiding anything:
keep the debrief in the note and the “can you have a look at this one” in a comment.
