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Connecting a supported telephony (VoIP) integration unlocks calling directly from Spott, with every connected call recorded, transcribed, and tied to the right person in your database.

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What you get

  • Click-to-call: click any phone number in Spott (on a profile, in a table, in search results) to dial it directly.
  • Inbound call pop-ups: when a known candidate or contact calls, a card appears in the bottom-right of the screen so you can open their profile before you pick up.
  • Recording: connected inbound and outbound calls are recorded by your VoIP provider and made available in Spott. Missed and unanswered calls are not recorded or transcribed.
  • Automatic transcription and AI insights: after the call, Spott transcribes the recording, links it to the right person by phone number, and suggests profile updates and follow-up tasks from what was said. Calls below a minimum duration are not transcribed; the threshold is 15 seconds by default and configurable.
Phone numbers must be stored in international format (for example +32...) for caller matching to work reliably.

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Supported integrations

Spott integrates with a range of VoIP and calling providers:
  • Aircall, RingCentral, and Ringover: built and supported by Spott, including an in-platform dialer so you can place calls without leaving the page.
  • Dialpad, VoIPPlay, and Devyce: click-to-call with calls, notes, and recordings syncing back to Spott.
  • TalentLynk and CoRecruit (formerly Quil): partner-built integrations; setup and support run through the provider.
Enable your provider under Settings → Integrations, then select your number under Settings → Calls in the Phone Calls (VoIP) section. See the full, always up-to-date list on spott.io/integrations.

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The call record

Every processed call gets its own page in Spott, reachable from the linked person’s activity. It shows:
  • AI Suggested Updates and Suggested Tasks picked up from the conversation, which you can accept or reject
  • The recording, with an audio player
  • The full transcript
  • A Details panel with the participants and call details (from, to, start and end time), plus notes linked to the call
  • Ask AI, an agent that can answer questions about the call
In-person conversations recorded with the Spott mobile app get the same treatment: the recording is uploaded, transcribed, and linked, with its own record page.

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Inbound call pop-ups

When a call comes in on your connected VoIP number, Spott shows a card in the bottom-right with the caller and the call status (ringing, in progress, ended):
  • If the number matches a candidate or contact, their name is shown and clicking it opens their profile.
  • Unknown numbers show as “Unknown caller”. Spott deliberately keeps this quiet so random calls do not interrupt your work.

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Good to know

  • Tasks are not created automatically from calls. Spott suggests tasks from the transcript, but you decide what to accept.
  • Dialer name display is one-way. When you click-to-call from Spott, your dialer shows the person’s name. When you dial by hand or receive a call, the dialer may show only the number; the call is still attributed to the right person in Spott afterwards, and the pop-up shows who is calling.
  • No VoIP integration, no calling features. Phone numbers and subscriptions are managed by your VoIP provider, not by Spott.