Ringover

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Overview

Ringover is a VoIP provider. Connecting it to Spott lets you call any Candidate or Contact with Click-to-Dial, so you can launch calls without switching tools.

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How it works

Spott automatically syncs and summarizes your call transcripts into Notes. Each call creates a Note that includes a short summary, the date and time of the call, and a link to the correct caller and recipient. Incoming calls automatically open the caller’s file in Spott, so you don’t need to scramble for information. Once Ringover is connected:

• Open any Candidate or Contact record with a phone number and click the Call button.
• If the Ringover app or browser widget isn’t open, you are prompted to launch it. The phone number is prefilled automatically.
• Click Call in Ringover to dial directly from your browser.

Within a few minutes of the call, Spott creates a Note containing a concise summary generated from the transcript, the date and time of the call, and a link to the correct caller and recipient.

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Enable Ringover for your workspace

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1. Create an API key

1. Go to https://dashboard.ringover.com/api.
2. Click Create API key.
3. Select a user from the dropdown menu.
4. Add a label to identify your key (for example, “Spott Integration”).
5. Click Create to generate your API key.
6. Scroll down to the Rights section and enable all permissions (both Read and Write) for: Monitoring, Calls, Contacts, Users, Numbers, IVRs, Conversations, and Empower.

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2. Configure the webhook

1. Go to https://dashboard.ringover.com/webhooks.
2. Toggle on Activate webhook.
3. Locate the Calls ended field and enter the webhook URL shown on the Ringover integration page in Spott.
4. Save your changes.

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3. Enable the integration

1. Click Enable at the top of the Ringover integration page in Spott.
2. Paste your API key into the API key field.
3. Paste your Webhook key into the Webhook key field.
4. Save your changes.

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Select your Ringover number

1. Go to Settings → Personal → Calls. You should now see Ringover listed as active.
2. Choose your Ringover number from the available list. This number is essential for receiving incoming calls and linking call notes to the correct caller.

Numbers must be assigned in Ringover by your admin before they appear here.

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Enable call recording in Ringover

Spott transcribes and summarizes the recordings Ringover makes, so call recording must be enabled in your Ringover dashboard. Without it, calls still show up in the activity feed, but no transcript or note is created. Once connected, call data is synchronized automatically when calls end.