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Overview

Ringover is a VoIP provider. Connecting it to Spott lets you call any Candidate or Contact with Click-to-Dial, so you can launch calls without switching tools.

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How it works

Spott automatically syncs and summarizes your call transcripts into Notes. Each call creates a Note that includes a short summary, the date and time of the call, and a link to the correct caller and recipient. Incoming calls automatically open the caller’s file in Spott, so you don’t need to scramble for information. Once Ringover is connected:
  • Open any Candidate or Contact record with a phone number and click the Call button.
  • If the Ringover app or browser widget isn’t open, you are prompted to launch it. The phone number is prefilled automatically.
  • Click Call in Ringover to dial directly from your browser.
Within a few minutes of the call, Spott creates a Note containing a concise summary generated from the transcript, the date and time of the call, and a link to the correct caller and recipient.

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Enable Ringover for your workspace

Set up the connection with an account that is an admin in both Spott and Ringover. Connecting with someone else’s Ringover admin credentials is a common cause of failed connections.
Connecting takes one API key. Spott sets up the Ringover webhooks for you, so there is nothing to copy into Ringover’s webhook settings. A workspace that connected earlier, with the webhooks set up by hand, keeps working as it is and does not need to reconnect.

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1. Create an API key in Ringover

  1. Go to https://dashboard.ringover.com/api.
  2. Click Create API key.
  3. Select a user from the dropdown menu.
  4. Add a label to identify your key (for example, “Spott Integration”).
  5. Click Create to generate your API key.
  6. Scroll down to the Rights section and enable all permissions (both Read and Write) for: Monitoring, Calls, Contacts, Users, Numbers, IVRs, Conversations, and Empower.

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2. Connect Spott

  1. Go to Settings → Integrations → Ringover and click Enable.
  2. Paste the API key into the Connect Ringover window.
  3. Click Connect.
Spott checks the key and creates the webhooks it needs in your Ringover account. If the key is rejected, the message tells you why: either the key is incorrect, or it is missing rights, in which case go back to step 1 and enable all of them.
The Connect Ringover window, showing the rights to enable on the key and the API key field

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Select your Ringover number

  1. Go to Settings → Personal → Calls. You should now see Ringover listed as active.
  2. Choose your Ringover number from the available list. This number is essential for receiving incoming calls and linking call notes to the correct caller.
Numbers must be assigned in Ringover by your admin before they appear here.

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Enable SMS

Ringover numbers can also carry SMS. On the same Ringover page in Spott, scroll to the SMS block and toggle on the numbers you want to text from. Ringover enables SMS workspace-wide, so this is a one-time job. Unlike RingCentral, there is no per-user account to connect afterwards.
The SMS block on the Ringover integration page, with a toggle per assigned number

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Enable call recording in Ringover

Spott transcribes and summarizes the recordings Ringover makes, so call recording must be enabled in your Ringover dashboard. Without it, calls still show up in the activity feed, but no transcript or note is created. Once connected, call data is synchronized automatically when calls end.

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Sync a missing call

At the bottom of Settings → Integrations → Ringover, the Calls table lists your recent Ringover calls and whether each one made it into Spott. A call that is missing, or is in Spott without a transcript, has a Sync call button to fetch it again. A call that cannot be synced says why, such as no recording or a number that is not assigned to anyone. See sync a missing call for every status and what to do about it.