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Make sure Aircall is enabled globally in your workspace first. You can navigate to Settings → Integrations → Aircall to verify.

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Enable Aircall for your workspace

Go to Settings → Integrations → Aircall.
  • Click Enable for the admin to grant Spott access to Aircall
  • This allows your workspace to integrate with Aircall for call management and note generation
Only admins can provide workspace level Aircall access. If you don’t see the option, contact your workspace admin.

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Select your Aircall number

Navigate to Settings → Integrations and open Aircall. You should now see it listed as active.
  • Select your Aircall number from the list of available numbers
  • This number is essential for:
    • Receiving incoming calls
    • Automatically linking notes to the caller
Numbers must be assigned in Aircall by your admin before they appear here. Selecting a number requires the Manage workspace settings permission; if the list shows but is greyed out, that is what you are missing, so ask your workspace admin.
Calls are attributed by number, not by who dialled. Each Aircall number links to exactly one Spott user, and every call on that number is logged under that user. A team sharing one number therefore sees all of its calls credited to whoever selected it, and a number picked by the wrong colleague quietly sends their calls to somebody else’s record. Each user selects their own number on this page.

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Enable call recording in Aircall

Spott transcribes and summarizes the recordings Aircall makes, so call recording must be enabled for your number in Aircall. Ask your Aircall admin to check the recording setting on each number your team uses.
If recording is off for a number, calls still show up in the activity feed, but no transcript or note is created. This is the most common reason a call appears without a note.

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Start dialing from your browser

From any Candidate or Contact phone number in Spott:
  • Click on the phone number to open the Aircall dialer
  • The phone number will be prefilled in the widget
  • Sign in to Aircall if you are not already signed in
  • Click Call to dial directly from your browser
Recorded calls to a number that belongs to a person in Spott are automatically logged, transcribed and summarized into a Note.

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Enable SMS

Aircall numbers can also carry SMS. On the same Aircall page in Spott, scroll to the SMS block and toggle on the numbers you want to text from.
Check with Aircall that the number can actually text. Aircall does not report SMS capability to Spott, so the toggle switches on whether or not the number supports it. A number that cannot send texts will accept the toggle and then fail to deliver, so confirm on the Aircall side first.
Spott sends these messages through Aircall’s Messaging Public API, which is a separate permission on the Aircall account. A number that texts perfectly well from the Aircall app can still fail from Spott, and the fix is to ask Aircall support to enable that API for your company. After a failed send Spott switches the SMS toggle off for that number automatically, so once Aircall has made the change, come back to this page and turn it on again. Texting from Spott and from the Aircall app work alongside each other.

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Important notes

Make sure your Aircall number is correctly selected in Settings → Integrations → Aircall. Without the correct number, incoming calls may not be recognized and automatic note generation will fail. Once set up, you can use Aircall directly from Spott without needing to switch apps, improving workflow efficiency and ensuring all calls are logged.
Spott also integrates with other VoIP providers, including Ringover. The setup follows the same pattern: enable the integration in Settings → Integrations, then select your number on that provider’s own page.