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Devyce is a cloud business phone with click-to-call. Once it is connected, every call ends up on the right candidate or contact in Spott: the recording, a transcript, and a summary written to your own insight templates.

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How it works

When a call ends, Devyce tells Spott, and Spott fetches the call details and the recording itself. It then transcribes the call and writes the summary. Because Spott does the summarizing, the note follows the same templates as your other calls and meetings rather than Devyce’s own format, so a call note reads the same whatever phone it came from.

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Connect Devyce

Connecting is done on both sides: Spott has to be connected in the Devyce portal first, then you finish the link in Spott.
  1. In the Devyce portal, connect Spott. Contact Devyce if you are not sure where.
  2. In Spott, go to Settings → Integrations → Devyce and click Enable.
  3. Enter your Devyce Organisation id and API key. Spott then registers itself with Devyce, so calls start coming in without anything else to configure on that side.
Enabling it needs the permission to manage the workspace. Devyce is switched on for your workspace by Spott; if it is not listed under Integrations, contact support. Then, on the same page:
  • Pick Your Devyce Number, so your calls are attributed to you. Users are matched to Devyce by email address, so each user’s email in Spott should be the one Devyce knows them by.
  • Set a Minimum call duration to transcribe, so missed calls and short voicemails do not turn into notes.
Make sure call recording is on in Devyce. Without a recording Spott has nothing to transcribe, and no note is created.

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Summaries

You do not pick a template for each call. Spott picks the best match from your workspace’s Insight Templates under Settings → Templates, the same way it does for other calls and meetings. If a summary came out in the wrong shape, open the call and use Resummarize transcript to redo it with another template. See insight templates.

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Troubleshooting

If calls do not appear, or land under the wrong person, check three things: recording is on in Devyce, the call was longer than your minimum duration, and the user’s email in Spott matches the one in Devyce.